What we do?
Edwards & Farmer Ltd proudly hold the main franchises for prestigious brands: VALTRA tractors, HORSCH cultivators & sprayers, LARRINGTON trailers, MASTER driers, BERTHOUD sprayers and more….
Providing Shropshire and surrounding counties with competitive sales of new & used machinery backed up by our dedicated and talented Aftersales Team. Our Service Technicians & Parts Personnel provide our valued customers with complete confidence and support, understanding how time plays a vital part in the farming industry. We strive to keep customer downtime to a minimum!
With over 30 years of experience in the agricultural industry we are now looking to the future and the progression of our family run business. Rising sales has driven the need to increase our Aftersales Support Team, so if you think you would like to join in our journey and further your career within Edwards & Farmer Ltd then please get in touch.
This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and, ideally, has a background in agricultural or another type of engineering.
You will be submitting claims on to warranty systems by converting information from engineers' job cards, both paper-based and digital, in accordance with the manufacturer's specifications to ensure maximum claim recovery on first submission. Utilising our dealer management system to track, manage, and attain a high recovery rate.
You will be accountable for appealing claim decisions in accordance with company policies and procedures, and you will collaborate with other employees to ensure the efficient processing of claims and inquiries.
Description
- Using dealer management systems and Excel to operate daily activities.
- Being flexible with daily activities and working as a team.
- Self-motivated and able to prioritise tasks.
- Operating in line with company policy and procedures at all times.
- Handling confidential and sensitive matters with discretion.
- Shared responsibility for answering incoming calls and ensuring they are directed to the relevant department.
- Providing cover to other administration roles for annual leave and sickness.
- Being proactive in improving activities to support better recovery rates.
Experience and Attributes
- Knowledge and understanding of IT, confidence using Microsoft Office programs to include, Word and Excel.
- Strong numeracy and attention to detail Skills
- Ability to learn and use customer management systems (IBCOS Gold knowledge would be an advantage).
- Ability to negotiate and make decisions.
- Able to multitask and thrive in a busy environment.
- Adaptability to changing workload and be flexible to suit departmental needs.
- Self-motivated and be able to work well within a team.
- Confidence to communicate and deal with manufacturers and staff in a professional manner face to face, on the telephone or via email.
Benefits, Wellbeing and Development
- Training Development
- Competitive Salary
- Company Pension
- Full, part-time & school hours considered
- Company Offers
- Full PPE Equipment
- Company Events
- 22-25 days holiday depending on length of service, plus bank holidays pro rata
If we have captured your interest & you like the idea of joining our busy, diligent, and passionate team please apply in the strictest confidence to:
Christine Farmer (Director), Edwards & Farmer Ltd, Bayston Hill, Shrewsbury, Shropshire, SY3 0AY
Alternatively, please email: annabelle@edwardsandfarmer.co.uk / Christine Farmer 07841990179
Essential duties will include:
- Maintenance and repairs on site and on farm of both tractors & machinery completed to a high standard.
- Assembly & PDI of new machines to the correct specification.
- To be competent in fault finding on Engines, Hydraulics, & Electrical issues using the latest diagnostic equipment.
- Prompt & correct filling in of all paperwork – time sheets, job cards & reports, etc.
- Work alongside and communicate with customers, colleagues, manufacturers, and suppliers.
- Undertaking relevant manufacturer training as & when required – giving you the opportunity to develop your skills & knowledge of the latest products & services on the market.
Key attributes:
- Experience of working on Agricultural Machinery and Equipment – Tractors, Sprayers, Drills/Cultivation and Driers
- Skilled & knowledgeable in mechanical, electrical & hydraulic systems
- Professional, proactive & organised
- Exceptional customer service
- Full UK driving licence
The package:
Salary & benefits will reflect the ability & experience of the successful applicant & will be agreed by negotiation.
Including:
- Training development
- Company Pension
- Working Hours are 8am-5pm Monday to Friday
- Company Offers
Overtime available for weekends (uncapped) - Full PPE Equipment
- Company Events
- Competitive salary
If we have captured your interest & you like the idea of joining our busy, diligent, and passionate team please apply in the strictest confidence to:
Christine Farmer (Director), Edwards & Farmer Ltd, Bayston Hill, Shrewsbury, Shropshire, SY3 0AY
Alternatively, please email: christine@edwardsandfarmer.co.uk / Rupert Farmer 07836 658670